Articles on: Wallet

My deposit hasn't arrived

Work through these in order.


1. Has the transaction confirmed on the network?


Take the transaction hash from your own wallet and check it on the relevant block explorer. If it is still pending, it needs network confirmation.


2. Did you use the correct network?


The network selected on the deposit screen must match the one you sent from.


3. Did you send a supported coin?


Only USDT and USDC are accepted.


4. If you used TON, did you include the memo?



If the transaction is confirmed, the coin and network are correct, and your balance still has not updated, contact support.


Include your transaction hash, the date sent, and the coin and network used. Sending all four at once means the review can start immediately.

Updated on: 06/08/2026

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